Returns and exchanges
Returns and Exchanges
Size exchanges or store credit, with a contact-first route for parcels coming from abroad.
We offer size exchanges or store credit notes in place of refunds. Please tell us within 3 days of delivery if you intend to return a piece. We accept domestic returns within 7 days of delivery and international returns within 15 days.
Domestic orders
Write to connect@sensclo.com or message us on WhatsApp to make your request. We will review it and arrange a pickup from your address.
For returns in the form of store credit, a 15% return processing fee is deducted from the invoice value. The remaining amount is issued as a store credit note, valid for 12 months.
For size exchanges, the replacement product ships once we receive the return at our studio. Size exchanges are subject to product availability.
International orders
For an international return, contact us before sending the parcel. We will share the current return address and the customs instructions for your country, so the parcel reaches us without being held.
A 15% return processing fee applies for store credit returns. Exchange parcel shipping costs are borne by the customer.
If customs charges are requested on a returned parcel, we regret that we are not able to accept it, and it will be rerouted back to you. We cannot assume responsibility for any loss or charges related to return shipping.
Please note
On arrival, every garment goes through a quality inspection. Sensclo reserves the right to decline acceptance at its own discretion.
Refunds are not offered, because of the nature of our handcraft processes, unless a piece reaches you damaged or not as described, in which case we will make it right. If you are unhappy with a piece for any reason, write to us with the details and we will help in any way we can.