FAQ

Questions, answered.

Sizing, shipping, orders, returns, payment and care. If yours is missing, message us.

Sizing

What sizes do you offer?
We make sizes S to XL as standard. Custom sizes are possible on request. Please reach out to us for help in identifying the right size for you.
How do I choose the right size?
We recommend starting with our size guide. If you’d like to speak to us directly, write to connect@sensclo.com with the subject line SIZE QUERY, or message us on WhatsApp. We’ll get back to you within 24 hours.
Do you leave margins?
We do not leave margins while making our garments.
Do you offer alterations?
Alterations are outside what we can offer at the moment.
Can I get the ready garment measurements?
Write to connect@sensclo.com with the subject line READY GARMENT MEASUREMENTS. We’ll respond within 24 hours.
Do you customise?
Customisation is usually limited to sleeve and overall length for select garments. Please reach out to connect@sensclo.com.
Your model is taller than I am. How will the garment fall?
All our garments are made keeping in mind an average height of 5’2” to 5’4”. Ask us for the ready length of any garment and we will send it.

What is your dispatch lead time?
Our present dispatch lead time is 2 working days. If a piece is being made for you, it will take longer, depending on the product.
Do I need to pay customs?
We cover all charges and taxes until the final destination of delivery. Parcels may occasionally be held at the discretion of the local customs officer, who might levy a customs fee.
How long does delivery take post dispatch?
Orders within Tier 1 cities in India should reach you in 24 to 48 hours. Tier 2 and 3 cities may take 3 to 4 days. International orders are delivered in 7 to 8 days.
Do you ship internationally?
Yes, we do.
Which courier partners do you use internationally?
We use FedEx and DHL.
My tracking says delivered but I haven’t received my order.
Please wait an additional 24 hours; the delivery partner may have updated the status early. If you still haven’t received it, write to connect@sensclo.com with the subject line ORDER STATUS.
Do you offer expedited shipping?
Yes. Write to connect@sensclo.com with the subject line EXPRESS SHIPPING. Express shipping is chargeable.

How do I place an order?
Open the garment you like, choose your size, and message us on WhatsApp or email. We confirm availability and the final amount, including shipping, and share a payment link. Once payment reaches us we confirm your order in the same conversation.
I didn’t receive an order confirmation.
We confirm every order by WhatsApp or email once payment reaches us. If you have paid and not heard from us within a day, write to connect@sensclo.com with the subject line ORDER CONFIRMATION REQUEST and your transaction details.
I need to update my delivery address or contact number.
Message us within 24 hours of confirming your order, or write to connect@sensclo.com with the subject line ADDRESS/CONTACT INFORMATION UPDATE.
I ordered the wrong size.
Size change requests must reach us within 24 hours of confirming your order. Write to connect@sensclo.com with the subject line REQUEST FOR SIZE CHANGE, or message us on WhatsApp.
I want to cancel my order.
Cancellation requests must reach us within 24 hours of confirming your order. Write to connect@sensclo.com with the subject line ORDER CANCELLATION.

Do you offer returns and exchanges?
Each piece undergoes an intricate, one-on-one process from design to delivery, with multiple rounds of quality checks. We offer size exchanges or store credit notes where applicable. We do not actively encourage returns, given the time and care invested in each piece.
Do you offer refunds?
Due to the nature of our handcraft processes, we’re unable to offer refunds at this time.
What if I’m unhappy with my purchase?
Please write to connect@sensclo.com with the details of your experience. We’ll help in any way we can.

What payment methods do you offer?
Once we confirm your order, we share a payment link. It accepts debit and credit cards, Google Pay and UPI. We do not offer cash on delivery at this time.
I was charged but didn’t receive a confirmation.
Please reach out to connect@sensclo.com immediately with your transaction details. We’ll check and update you.

Do you offer discounts?
We do not go on sale. If this is your first time buying from us, we’re happy to offer a first-time customer discount. Kindly reach out to us.

Will the product match the images on the website?
We do our best to ensure images are true to colour. Slight variations may occur due to screen settings.
Which fabrics do you use?
We predominantly use natural fibre fabrics: cottons, silks, and linens.
How do I care for my garment?
Care instructions are on individual product pages. As a general recommendation: dry clean and iron on low heat.
Will the fabric bleed colour?
This is a very rare occurrence. We note it explicitly on product pages where relevant.

Do you have a studio?
Yes. Our studio is in Frazer Town, Bengaluru. We welcome visitors by appointment, Monday to Saturday, from 10am to 5pm. Write to connect@sensclo.com or text us at +91 99009 24513 to schedule your visit.
Where are you based?
We’re based in Bengaluru, India.
I didn’t get a response.
We’re sorry if you haven’t heard from us within the promised timeframe. Please give us an additional day. If we haven’t responded in 2 days, a reminder is always welcome.
Collaborations, partnerships and wholesale
You can reach out to us at connect@sensclo.com. We look forward to hearing from you.

Still wondering?